Forbes Family Group (“FFG Connect”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, subscribe to our membership, or otherwise engage with us, when you visit our website or use the FFG Connect mobile application (together, the “Services”).
For the purposes of UK data protection law, Forbes Family Group is the data controller responsiblefor your personal data.
This policy applies to:
- Visitors to our website
- Applicants to the FFG Connect community
- Approved members using the FFG Connect app and platform
1. Information We Collect
1.1. Information You Provide to Us
We may collect personal information to provide and improve our services to you. The types of information we collect include:
Membership & Application Data
- Name
- Email address
- Phone number
- Application information submitted to join FFG Connect
- Professional background and profile information
- Membership status and subscription information
Account & Platform Data
- Profile information you choose to share
- Messages and communications within the app
- Community engagement, posts, comments, and interactions
- Login credentials and account information
Event Data
- Event registrations and RSVP details
- Guest information submitted by members
- Attendance records and participation information
- Accessibility or support requirements where voluntarily provided
Payment & Transaction Data
- Payment and subscription information (processed via secure third-party providers)
- Transaction history and billing records
Communications
- Customer support requests
- Complaints,feedback, and correspondence with us
1.2 Information Collected Automatically
When you visit our website or use the app, we may automatically collect:
- Device information (device type, operating system)
- IP address
- Attendance records and participation information
- Browser type
- Usage data (pages viewed, features used, session duration)
- App performance and diagnostic data
- Browsing behaviour collected through cookies and tracking technologies
This information is used to improve functionality, security, analytics, and user experience.
2. How We Use Your Information
We use your information to:
- Review applications and manage membership approvals
- Provide and operate the FFG Connect platform
- Facilitate member communication and networking
- Deliver and manage events
- Manage subscriptions and payments
- Improve our website, app functionality, and member experience
- Ensure platform security and prevent misuse
- Monitor and enforce community standards and member conduct
- Communicate important updates or service-related messages
- Send marketing communications where you have consented to receive them
We do not sell your personal data.
3. Legal Basis for Processing (UK GDPR)
Where applicable, we process personal data based on:
- Your consent
- Performance of a contract (such as providing membership access and services)
- Legitimate interests (including platform improvement, security, community management, and event operations)
- Legal obligations
4. Community Management & Conduct
To maintain a safe, professional, and high-quality environment, we may process personal data relating to:
- Member behaviour and interactions within the platform
- Complaints, reports, or disputes involving members
- Breachs of our Membership Terms or Community Guidelines
- Attendance behaviour and conduct at events
5. Event Photography & Recordings
FFG Connect events may be photographed, filmed, or recorded for promotional, marketing, community, and archival purposes.
By attending our events, you acknowledge that your image, likeness, voice, or appearance may be captured and used by FFG Connect across digital, print, and social media channels.
If you do not wish to appear in photography or recordings, please notify us in advance or speak to a member of staff at the event.
6. Sharing of Information
We only share personal data where necessary and under appropriate safeguards.
This may include:
- Service providers (e.g. hosting, payment providers, analytics providers)
- Event and RSVP platforms
- Technology and communication providers supporting the Platform
- Professional advisers
- Legal or regulatory authorities if required by law
All third parties are contractually required to protect your data and only process it for specified purposes.
As part of the FFG Connect networking experience, certain profile information may be visible to other approved members within the app or community environment.
We do not sell your personal data.
7. Payments
Payments and subscriptions are processed by secure third-party payment providers.
FFG Connect does not store full credit card details on its servers.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, operational, and regulatory requirements.
Data Retention Schedule
What This Includes
Retention Period
Reason for Retention
Data Category
Membership & Account Data
Name, contact details, membership records, profile information
Duration of membership + 6 years after termination
Contractual obligations, dispute resolution, legal compliance
Application Data (Including Unsuccessful Applicants)
Application forms, supporting information, decision records
Up to 12 months after decision
To respond to queries or challenges regarding membership decisions
Payment & Transaction Data
Billing records, invoices, payment history
6 years
UK tax, accounting, and financial compliance obligations
Event Data
Registrations, attendance records, guest lists
Up to 3 years after the event
Operational review, safeguarding, and dispute handling
Event Photography & Recordings
Images, video, audio from events
Up to 5 years or longer where used for ongoing marketing or archival purposes
Marketing, promotional use, and historical record
Platform & Community Activity Data
Posts, comments, engagement, usage within the app
Duration of membership + up to 2 years after termination
Community management, complaints handling, enforcement of terms
Communications
Emails, support requests, complaints
Up to 3 years after resolution
Customer service records and dispute resolution
Technical & Usage Data
IP address, browser data, app/website usage analytics
12–24 months
Security, analytics, and performance monitoring
Deletionand Anonymisation
When personal data is no longer required:
- It will be securely deleted, or
- Anonymised so it can no longer be linked to an individual
- Certain information may be retained for longer where required by law or where necessary to establish, exercise, or defend legal claims.
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encrypted connections
- Access controls and authentication measures
- Regular system monitoring and updates
- Restricted access to personal information
While no system is completely secure, we take data protection seriously and continuously work to maintain appropriate safeguards.
10. Children’s Privacy
FFG Connect is not intended for individuals under the age of 18.We do not knowingly collect personal data from children.
11. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
- Restrict processing
- Request data portability
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal data has been handled improperly.
To exercise your rights, contact us at: admin@forbesfamilygroup.com
12. Cookies & Tracking Technologies
Our website and app may use cookie or similar technologies to:
- Ensure basic functionality
- Analyse usage and performance
- Improve user experience
- Support security and authentication processes
You can control cookies through your browser settings.
13. International Data Transfers
Your personal data may be processed in countries outside your country of residence.
Where international transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our Services following any updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Forbes Family Group Connect
admin@forbesfamilygroup.com
Last Updated: June 2026
